Ditto Finds New Way to Observe Customer-Brand Interactions

“Ditto” is a way to quickly show support and agreement for something that someone has said. Well, I say “ditto” to what the company Ditto Labs, Inc. is saying and doing. Ditto Labs is a startup that was built on technology from MIT-trained computer scientists. Ditto’s photo-analytic software scans public photos on social media platforms and recognizes facial expressions, products, clothing, logos, brands, and scenes.

This data can help companies see how customers are actually using their products, when they are using the products, and what other products are being used in conjunction with their product. This will help marketers get a better feel for how to market the product or brand. Ditto can also give ideas about sponsorships or partnerships with companies that are mentioned alongside the target product or brand.

Ditto can be used to engage directly with those who post photos of your brand. This is an easy way to find and communicate with people who are passionate about your product or service. Further, you can ask these consumers if you can use the best photos in galleries and marketing campaigns. Ditto also provides an easy way to ad-target. Many customers do not follow brands on social media even if they use the brand’s products. Ditto can give your company a list of people who share photos with your brand, and then you can target those customers specifically to engage them on social media. Here is a video to demonstrate more of what Ditto can do.

Ditto recently made a presentation at the Innovations Insights eXchange (IIeX) conference in Atlanta that showcased which brands were connected to other brands. Unsurprisingly, Coke was the most often and most connected brand. Car brands are not highly connected to each other, but are often found in pictures with beverage brands, perhaps due to sponsorships. Alcohol and soda brands are often mentioned together, specifically whiskey and coke. These key insights are part of why Ditto can be influential in the marketing world. To look closer at their presentation, you can view their slideshare here. Always on the lookout for new ways to research and gain information for clients, I think Ditto might be an innovative way to glean insights from consumers’ everyday lives.